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TELEPHONE CONTACT INFORMATION

HOURS OF OPERATION


Monday-Friday: 10am to 6pm
Saturday: 10am to 2pm
Sunday: 10am to 2pm

(eastern time zone)

Call Us! 1.859.282.5520   

Have a question about an item on our site? Want to place a telephone order? Need to check the status of an order you already placed?

If you have a question about ordering online or would like to place an order over the telephone, call 1.859.282.5520 and select option 1. Your call will be transferred to one of our online customer service representatives.

The personnel in our call center can assist callers with questions about items for sale on our website as well as answering questions about orders already placed.

A Note About Telephone Orders

We accept Visa, Mastercard, American Express and Discover Card for telephone orders (sorry -- we cannot accept Paypal for telephone orders). Domestic orders only.

 

International Phone Orders

If you would like to place a telephone order for international shipment or have questions about an order you already placed for international shipment, please call our international shipping partner GLOBAL SHOPEX at 1.786.314.7144.

 

Telephone Call Queue Times During Halloween Season

During our peak season in September - November, call queue times can be long. We encourage you to first read our FAQs as most questions can be answered by reading the materials we have online. You can also use EMAIL or LIVE CHAT instead of phone during these periods.

Fax: 1.859.818.0802    (Sorry, we can not accept orders via fax)

 


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