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OUR COUPON POLICY

We issue promotional discount coupon codes for items we sell on our website. We do so either via our internal email list (click here to be added to our coupon email list) or by distributing to our independent affiliate network. These affiliates then promote the coupon codes on their website's, social networking sites, email marketing, search engine marketing and various other means. When we provide discount coupon codes to our independent affiliate network we do so with explicit instructions on how the coupon codes may be promoted along with the coupon code's restrictions and offer details. Failure of the affiliate to disclose these restrictions and coupon details is outside of our control. When we are made aware of a problem with an affiliate issued coupon code we move quickly to alert the affiliate so they can correct the mistake. We however cannot be held responsible for mistakes or errors made by our independent affiliates in the promotion of our coupon codes.

The coupon codes we issue and authorize are subject to the following terms and conditions:

  • Unless otherwise noted on the coupon, all coupon codes are issued with a minimum spend requirement. This minimum spend requirement is detailed with the coupon code.
  • All coupon codes include an expiration date. We do not issue open ended coupon codes. The expiration time is at 12:01 am eastern time on the date the coupon expires. If for example the coupon is set to expire on 10/31, at 12:01am eastern time on 10/31 the coupon will become invalid.
  • We always exclude coupon usage on the following items: Gift Cards, Special Order items, Close-Out Items, Food/Perishable Items, Personalized Items or for Affiliate site purchases (e.g. contact lenses, personalized items) where checkout is completed on another website. For coupons that have a minimum spend requirement, purchase of these coupon exempt items are not used in the calculation of the total purchase amount for other qualifying items in the same order.
  • Only one coupon code can be used at a time.
  • The coupon code must be entered by the customer at the time of checkout on the payment page on HalloweenExpress.com. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.
  • All coupon codes we issue are non-negotiable and have no cash value.
  • Unless specifically noted on the coupon, coupons are valid for one use per customer with a maximum order size not to exceed $999.99 or orders consisting of more than 10 items.
  • We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
  • Discount coupons may not be used on bulk orders which have already been discounted.
  • The coupons we issue can only be used for online purchases made on this website using our checkout process. They will not work for internationally shipped orders nor are they redeemable at any of the Halloween Express seasonal retail stores which operate independently of our website.

If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact our Customer Care department with specifics. We will respond promptly.


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