Free Exchange Program is offered for costumes purchased online at HalloweenExpress.com where sizing issues are a factor. Eligible items include costumes and shoes. Our Free Exchange Program does not extend to non-costume purchases (e.g. props, makeup, decorations, accessories) and for purchases made at Halloween Express seasonal retail stores.
Our Free Exchange Program is not available for orders shipped outside the continental United States.
Exchange request must be made within 15 days of the date you received your order (same as our refund/return policy).
Exchange Code is valid for five (5) days and will work only for the email address associated with the original purchase. Exchange Code is not transferable and may not be combined with additional coupon discounts.
The exchange purchase must be made within 5 days (or less) of when the Exchange Code is issued and the exchange purchase must be of equal or greater merchandise value (less applicable discounts) as the original item being returned for exchange.
Free Exchange Program offers free ground shipping for the returned item and the new item purchased as the exchange. You may elect to upgrade your shipping method at an additional cost.
Purchases that have been partially refunded in accordance with our 110% Price Guarantee are not eligible for the Free Exchange Program.
A maximum of three (3) items per order may be returned for an exchange.
The return shipping method chosen for your exchanged item must be via a traceable shipping method offered by UPS, FedEX or USPS where an online verifiable tracking number is provided.
Shipping refund of $7.99 will be issued to the bank card payment method you used to make your exchange purchase. Shipping refund will be issued within two (2) business days or less of the date we're able to verify that your return shipment is in transit via UPS, FedEX or USPS. As an option, you may elect to receive a $15 credit voucher which can be used for a future purchase made online at HalloweenExpress.com.
If a return tracking number isn't provided within 15 days of the date the Exchange Code was issued, we assume you wish to keep your original item and the shipping refund will be cancelled.
If an item that was purchased as an exchange is returned for a refund, the $7.99 shipping credit will be deducted from the amount of the refund.
The returned item(s) shipped back to us for the exchange must meet our Return Policy requirements (e.g. in new condition available to be re-sold). Returned items for an exchange are subject to the same terms and conditions as for those items returned for a refund.
If you have questions about our Free Exchange Program we urge you to contact Customer Care before making your purchase decision.