• Delivery guarantee applies to orders shipped within the continental United States. International delivery and APO/FPO/Miliary addresses are not eligible.
• Delivery guarantee does not apply to Google Checkout Orders, special orders, bulk orders, orders for large props, dropped shipped items, orders placed through an affiliate or volume discount orders.
• Refunds for a missed delivery guarantee date are made in the form of a credit voucher which can be used online at www.HalloweenExpress.com.
• Delivery guarantee does not apply in situations where the carrier makes multiple attempts to deliver the order. The first delivery attempt date shall be deemed
to be the delivery date.
• We cannot be responsible for the performance of the carrier. As such, delivery guarantee does not apply in situations where the carrier is unable to deliver the order for reasons outside of our control.Our Halloween Delivery promise is to ship your order via UPS or USPS to arrive by or before Halloween in accordance with the carrier's instructions.
• Claims for a missed delivery guarantee order must be made within 10 days of when the order was placed.

How to Make a Missed Guarantee Delivery Claim

To make a claim for a missed delivery guarantee, simply contact our Customer Care department using the form found here (no phone calls - we need time to research the order history). Be sure to select the 'Missed Halloween Delivery Guarantee' reason from the drop down box. We will need to know your name and order number. Please allow up to 14 days for us to research the order and get back to you.

Questions regarding our Guaranteed Halloween Delivery policy should be directed to our Customer Care department.