ORDER CANCELLATION POLICY
No Cancellations. No Changes. Orders on our website are automatically processed and transferred to our distribution center for picking, packing and shipping within seconds of when you click the "Confirm Order" button. This is particularly critical during the months of September and October when we receive literally thousands of orders per day and need to get them out to meet shipping time frames and customer commitments. Pulling, stopping or suspending orders once they have reached our distribution center would require that we halt the processing of all orders submitted during that time period thus delaying all orders and negatively impacting other customers. For this reason we have a strict NO CHANGES, NO CANCELLATIONS policy.
Please Review Your Order Carefully Before Confirming. If you make an error or you want to cancel or alter your order after you click the CONFIRM ORDER button, we CANNOT stop the order from shipping . You"ll need to receive the order and then return it (in accordance with our return policy) for a refund. We are unable to refund your cost of shipping and handling if you decide you do not want an order after it has been sent to our warehouse for processing. Note too orders that are refused upon delivery will incur a 15% restocking fee.
To summarize, once you click the "Confirm Order" button and your order is in the "Processing" Status:
- We cannot cancel, delete or otherwise stop the order even if you only placed the order a few minutes ago.
- We cannot alter your "Ship To" address.
- We cannot add items to your order.
- We cannot remove items from your order.
- We cannot change the size selection of your order.
- We cannot change the color selection of your order.
PLEASE REVIEW YOUR ORDER! We strongly suggest you take an extra minute to carefully review your order before clicking the "Confirm Order" button. Make sure you have selected the correct shipping method, the correct "Ship To" address and have confirmed you want the items (check sizes, styles, quantities and colors) in your shopping cart.
- Our Refund & Return Policy
- Online Orders Return Requirements
- Store Pickup Return Requirements
- How to Initiate a Return
- If You Received a Wrong Item
- If Your Order is Missing Items
- If Your Order is Damaged
- Order Cancellation Policy
- Refunds for Missed Delivery Dates
- Free Exchange Program
- Exchange Program Limitations