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Ordering Support and Information

Payment Options

We accept Visa, Mastercard, Discover, American Express, Paypal and Wire Transfers (see details at bottom of this page). Sorry, no purchase orders, checks, money orders or COD shipments. Large orders and orders where the "ship-to address" does not match the "bill-to address" may be subject to verification via phone which could delay the order at least one business day.

 

Tracking Your Order

When you place an order online with us, we will send you a total of three emails as your order goes through the process from order placement to shipping. Here is a description of each step:

  • Order Confirmation Email: This first email confirms we received your order and provides you with the specifics of your order. It is your receipt. More details about this can be found in the “How to Order” section.

  • Processing Confirmation Email: This is the second email advising your order has been successfully transmitted to our distribution center. This email indicates your order is in the picking and packing queue to be fulfilled.

  • Shipping Confirmation Email: As soon as your order leaves our warehouse, we’ll send you a third email to let you know your order is on its way. This email will include your tracking number and an online link directly to the shipper (if available).

To be certain you receive all of the emails we send you, please make sure you enter a valid email address when you place your order AND that your Junk/Bulk/Spam settings do not block our email notivations.

Note too you can check the status of your order by clicking on the 'Track My Order" link contained in the header of every page of this site. You'll need your order number (contained in the order confirmation email) and either the email address used to place the order or the billing zip code.

You can also log in to your Halloween Express online account to view the status of your order as well as track orders previously placed. Click Here to log into your account. If you are concerned that your order may not have been processed properly or is delayed in some way, send us an EMAIL and we will research it for you. Be sure to include the name under which the order was placed as well as the date. If you have an order number, be sure to include that information as well. Please note that this process takes some time so we cannot research shipments via the phone or on Live Chat.

If you are an international customer, all questions regarding your order should be directed to Global Shopex, our international shipping service. Their customer service department can be reached using this link.

 

Password Reset / Guest Login

If you've ordered from us previously and either a) can't remember the password you created then OR b) placed your previous order as a GUEST using the same email address, CLICK HERE to request a password reset. We'll send you a password you can use to complete the checkout process using your existing email address.

 

Sizing Charts

General sizing information can be found here. Some manufacturer's have their own sizing chart which will be indicated on the individual product. If there are different sizes available, you will see the available Size options in the "Place Order" box on each individual product page. If there is not a place to enter a size, the item is then a ONE-SIZE fits most item and you should look in the product description for more details on sizing. For most one-size items, there will be an indication of size in the product description or in the product title.

It is important to understand that seasonal costumes are typically designed to be worn for one or two events. They are not professional, theatrical grade costumes and are not priced as such. So while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a seasonal costume will rarely fit every person as if it were tailor made for that person. This simply means that even though a costume may fit based on waist or hip measurements, it doesn't mean the inseam length or sleeve length will fit every body style with the same waist measurements. In some cases, alterations may be required and in others, you may need to order another size. And because seasonal costumes tend to run small, we suggest buying the larger size when in doubt.

 

Our Price Guarantee

For most of the items we sell we offer a 110% Price Guarantee. If within 14 days of purchasing an eligible item from us online you find a lower price for the same item on another U.S. website, we will refund the difference plus 10%. For complete details including how to submit a price guarantee claim, click here.

 

Order Cancellation Policy

Orders on our website are automatically processed and transferred to our distribution center for picking, packing and shipping within seconds of when you click the "Confirm Order" button. This is particularly critical during the months of September and October when we receive literally thousands of orders per day and need to get them out to meet shipping time frames and customer commitments. Pulling, stopping or suspending orders once they have reached our distribution center would require that we halt the processing of all orders submitted during that time period thus delaying all orders and negatively impacting other customers. For this reason we have a strict NO CHANGES, NO CANCELLATIONS policy. For more information, click here.

 

Wire Transfer Payment Information

If you'd like to complete the checkout process by paying via Wire Transfer, you need to do the following:

1. Create an account online with us using a U.S. based shipping address. This process only works for orders shipped within the United States.
2. Place the items you wish to purchase in your shopping cart. Total cart value must be at least $500.

Assuming you have completed these two steps, use this special link to advise us you have created an account, added the items you wish to purchase to your cart and wish to complete the payment process via wire transfer. We'll need to know the name and email address you used to setup your account online that contains the items in your shopping cart. We will respond back via email with wire transfer instructions. Once we receive the wire transfer, we will add those funds to your online account and you can complete the checkout process from there. It typically takes one business day to process a wire transfer order.

PLEASE NOTE . . . During the months of September and October when inventory levels are changing rapidly it's possible that an item you placed in your shopping cart is in stock but by the time the wire transfer process has completed (typically one business day later) the item may no longer be available when you are ready to complete the checkout process. In this case you will have the option of choosing another item that is in-stock or accepting a refund in the form of a credit voucher which can be used on our site at a later date. We cannot issue a refund for wire transfer payments.


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