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Google Checkout Users: Obtain Temporary Password for RMA Login


One benefit of the Google Checkout system is that it allows the consumer to keep his/her email contact information anonymous. This benefit however can be a problem when dealing with returns since to obtain an RMA number, you have to log into our system using the email address and password associated with your order (information that is not provided to us when you use Google Checkout). If you used Google Checkout to make a purchase from us and wish to return an item, use this form to obtain a temporary password for purporses of logging into our system. Enter your email address in the space provided below and click 'CONTINUE'. We'll send you a password you can use to login to obtain an RMA number. You must use the email address the Google Checkout system has associated with your order. In some cases that email address will be your regular email address. If however you elected to cloak your email address when you placed your order using the Google Checkout system, the email address will be a special email address assigned by the Google Checkout system. It will look something like this: Bob-b5ujk2zi3se@checkout.google.com. We unfortunately are not able to assist you with this step. You'll have to log into your Google Checkout account to view the specifics of the order to determine which email address was used. Note: If you don't receive the email from us within a few minutes, be sure to check your bulk / junk / spam email folder.

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