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IS THERE A PROBLEM WITH YOUR ORDER?
Missing, Wrong or Damaged Item(s)?

While we try hard to be perfect, we are only human. Sometimes we make mistakes in the fulfillment of orders. Other times the merchandise may be missing pieces/parts or may be damaged during the shipping process. In these situations we want to do everything we can to fix the problem as quickly as possible. If there is a problem with your order, please follow these instructions for the fastest possible resolution.

The very first step is to notify us in writing that something is wrong with the order you received. You do this by clicking the below button and completing the form. Be sure to select the appropriate reason describing what is wrong with your order. It is very important to select the proper reason code as we place a priority on responding to these communication types. When responding, be sure to include your order number, your name and the specifics of what exactly is wrong with the order. The more detailed, the better.

Depending upon what is wrong with the order, the item(s) you ordered and the time of year, we may be able to fix the problem quickly. In other cases that may not be possible. The customer service representative responding to your communication will let you know what we can do and the time frame in which we can do it. Regardless, we will respond promptly to your written communication — typically within one business day or less.

 

CLICK HERE TO ALERT US TO A
PROBLEM WITH YOUR ORDER

 

Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order. If you allow more than 10 days to go by after receiving your order before inspecting it and notifying us, we're unable to assist.

This form is only for problems relating to an online order you have already received. All other questions should be directed HERE.

 

REFUND, RETURN & EXCHANGE LINKS

Important note on Halloween season refund time frames. Due to the increase in order volumes, during September and October it can take 4-6 weeks to process a return. Your account will be updated with the refund information once we have processed your return and issued the credit. We appreciate your understanding.