While the costume industry standard has always been not to allow returns or refunds, we're different! We want you to be satisfied with your purchase. We understand problems occasionally occur with orders and deliveries.
Our commitment is to provide the best, hassle-free resolution we can. For this reason virtually ALL of the items we sell on this website are backed by our exclusive "No Hassle - Easy Return" guarantee. One of the best refund and return policies in the business!
If you purchase an item from us and for whatever reason you are not satisfied with your purchase, you can return the item to us within 15 days for a refund of the cost of the merchandise. There are of course some conditions which apply to this policy so we encourage you to read the specifics of our guarantee by clicking on the link below.
IMPORTANT NOTE
Our "No Hassle - Easy Return" Refund and Return policy applies to purchases made only on this website which operates 365 days per year. This policy does not apply to purchases made in any of the seasonal Halloween Express stores where all sales are final. Purchases made in any of the seasonal Halloween Express retail stores cannot be returned to the website.
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