While the costume industry standard has been not to allow returns or refunds, we're different! We want you to be satisfied with your purchase. We understand problems occasionally occur with orders and deliveries. We also understand that sometimes customers change their mind after making a purchase. Our commitment is to provide the best, hassle-free resolution we can. If you purchase an item online on this website and are not satisfied with your purchase, you can return the item to us within 15 days for a refund of the cost of the merchandise (see details/limitations). There are of course some conditions which apply to this policy so we encourage you to read the specifics detailed below and in the links to the right. As an alternative, you may exchange your costume purchase using our Free Exchange Program.