Costumes from Halloween ExpressShop by Department (Hover Over for Menu)
Contact Us

Our Expert Advisors
are here to help!

Live Chat
Call Us! 1.859.282.5520
Send Us An Email

Hours of Operation

Mon-Fri: 10am to 6pm
Sat-Sun: 10am to 3pm
(Eastern Time Zone)

$0.00  (0 items)

 

UNDELIVERABLE PACKAGES

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges. Additionally, if the package was refused for delivery, we will also assess a 15% re-stocking fee. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the expected delivery date, please contact us using this EMAIL LINK. Be sure to select the 'Shipping and Tracking' reason code from the drop-down list.

Failed Delivery Attempts

Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.


  ONLINE WEBSITE ORDER SUPPORT & INFORMATION RETAIL STORE LINKS AND CONTACT INFORMATION ONLINE RESOURCES
  Customer Care Help Desk
Contact Us (Website Operations)
FAQs for Ordering Online
Shipping & Delivery


My Account
Refund and Return Policy
Email Coupons & Discounts
Price Guarantee

Retail Store Locator
Contact Us (Retail Store Operations)
Buy Online Pickup In Store
About Us
Retail Store Business Offices
Franchise Information
Seasonal Employment
Affiliate Program
Halloween Countdown Banners
Site Map
See Halloween Express Reviews at Bizrate.com  Join Us On Google+  Receive Fan Only Deals Follow Us on Twitter! Shop online safely for Halloween Costumes and Costume Accessories.  Major Credit Cards Accepted  International Shipping Available!  BBB Reliability Seal