Online Ordering Customer Service: 859.282.5520 (M-F 10:00am - 7pm ; Sat/Sun 12noon - 4pm ET)
E-Commerce Business Offices: 859.282.5550 (M-F 9:30am - 5pm ET)
Retail Store & Franchise Business Offices: 502.484.0551 (M-F, 9-5 ET)
Click the Live Chat link in the header to chat live with an online customer service agent. Live Chat is available during Customer Service business hours.
Please choose the subject topic from the drop down list so your email is routed to the appropriate department.
Did you have a great experience with Halloween Express? We sure hope so! If you did we'd love to hear about it. Or perhaps your experience doing business with us wasn't what it should have been? While we work hard to make everyone's Halloween shopping experience positive, we occasionally fall short of our objective. And when we do, we'd like to know about it so we can adjust and hopefully have an opportunity to fix the problem. If you have feedback you want us to know about, please submit your comments here:
CUSTOMER FEEDBACK FORM.
Note: We do not accept mail-in orders, returns, walk-ins or unscheduled visitors at these addresses.
Retail & Franchise Business Offices
302 N. Main Street
Owenton, KY 40359
Online & ECommerce Business Offices
7505 Sussex Drive Ste 135
Florence, KY 41042