Customer Care

Still Need Help? Our Customer Support Is Top Notch

Our goal is to provide the best customer experience in the industry. Still don't see what you're looking for or have additional questions?

Our Customer Experience Specialists are standing by ready to assist you. Try us - Chat, E-mail or Phone.

  • Phone fa-phone-volume

    • Online Ordering, Customer Service, Order Support: 859.282.5520
    • E-Commerce Business Offices: 859.282.5550
    • Retail Store & Franchise Business Offices: 502.484.0551

  • Our Address fa-map-marker-alt

    • Note: We do not accept mail-in orders, returns, walk-ins or unscheduled visitors at these addresses.
    • Retail & Franchise Business Offices
      302 N. Main Street
      Owenton, KY 40359
    • Online & ECommerce Business Offices
      7505 Sussex Drive Lower Level
      Florence, KY 41042

  • Live Chat fa-comment-alt-dots

  • E-Commerce Business Office Hours fa-clock

    • Mon-Fri: 9:30am - 5pm ET
    • Sat and Sun: Closed

  • Retail Store & Franchise Office Hours fa-clock

    • Mon-Fri: 9am - 5pm ET
    • Sat and Sun: Closed

  • Online Ordering Support Hours fa-clock

    • Mon-Fri: 10am - 5pm ET
    • Sat and Sun: Closed