NEED TO RETURN AN ITEM?
Here's How To Request a Return Merchandise Authorization (RMA) Number
Returns are accepted only if accompanied by a Return Merchandise Authorization (RMA) issued by us. It is important to follow these instructions to obtain an RMA number. Once we receive your return item, we will issue a refund in accordance with our refund/return policies. If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling/packaging for all size costumes. In addition, it is possible that the size of the costume is correct while the package labeling is incorrect.
Note: If you received the wrong item do not request an RMA without first contacting us. CLICK HERE for instructions.
- Log in to your account on our website. You can do so by Clicking Here.
- Choose the order number that applies to the item you wish to return.
- Click on the corresponding "Initiate Return" Link for the item. (Note that if the "Initiate Return" link isn't clickable, the return period for that item has expired and the item can no longer be returned.)
- Next, choose the quantity (if applicable) you wish to return.
- Select a reason from the drop down box as to why you are returning this item.
- Review the information you have selected and assuming it is correct, click on the "Submit Button".
- You will be presented with a page that confirms receipt of your RMA request.
- Once we have reviewed your request (typically within one business day or less of when you submit your request), you will receive an email with the RMA number and return address instructions. The email will also contain a link to account which will display the RMA Confirmation Page. You can also access this information from within your account by logging into your account.
- Print out two copies of the Return Confirmation page (with the RMA number on it). One copy is for your records and one copy is to be included with the item you are returning. You can always access the RMA Confirmation Page from within your account by logging into your account, clicking on the order number and then clicking on the RMA Number link. You will be presented with the RMA Confirmation Page which you can print out.
IMPORTANT NOTE: You will receive a copy of this confirmation page via email. it is IMPORTANT to keep the email as it contains all of the information you need to complete your return. The Return Confirmation page is provided simply as a courtesy to assist customers in returning their item. Although we recommend doing so, it is not essential that you print this page out and include a copy with your returned item as long as the RMA number is clearly visible on the outside of the package AND written inside with your returned item(s).
For information on what to do if you've lost or misplaced your RMA information click here.
- Our return shipping address will be listed on the confirmation page along with return shipping information. You must use this address and only this address.
- The items you are returning must be received by us within 15 days of when you received the item. NO EXCEPTIONS.
- Items must be returned via a traceable method with delivery confirmation. We suggest using UPS or Federal Express. If you return the item without a means to track the delivery, and we don't receive the item package, we will not be responsible for refunding the order if we cannot verify receipt of the item.
- The RMA number we issue is good for a maximum of 15 days. It must be written clearly on the outside of the shipping box and inside the package with your return item(s).
Returns are typically processed within a week of when we receive the item from you. During the Halloween and Christmas seasons however (October to January), this process can take three to four weeks. We only refund the price of the merchandise (exclusive of shipping and handling) unless we shipped the wrong item to you (if this is the case, click here for details of the process.). Before sending the item back to us, make sure you have reviewed our Product Eligibility Criteria to make sure the item you are returning can be returned.
Sorry, we do not issue 'Call Tags' or provide Return Shipping Labels.
If you have questions about this process, please contact us.
- Our Refund & Return Policy
- Online Orders Return Requirements
- Store Pickup Return Requirements
- How to Initiate a Return
- If You Received a Wrong Item
- If Your Order is Missing Items
- If Your Order is Damaged
- Order Cancellation Policy
- Refunds for Missed Delivery Dates
- Free Exchange Program
- Exchange Program Limitations