We want you to be satisfied with your purchase. We understand problems occasionally occur with orders and deliveries. We also understand that sometimes customers change their mind. Our commitment is to provide the best, hassle-free resolution we can. If you purchase an item online on this website and are not satisfied with your purchase, you can return the item to us within 30 days for a refund of the cost of the merchandise (see details/limitations). There are of course some conditions which apply to this policy so we encourage you to read the details of our return policy.
How to Initiate a Return
- Log into your account. Click Here to Login Now.
- Choose the order number that applies to the item(s) you wish to return.
- Click on "Return Items?" on the right hand side.
- Next, choose the quantity (if applicable) you wish to return.
- Select a reason from the drop down box as to why you are returning the item(s).
- Submit return request.
- Once we have reviewed your request (typically within one business day or less of when you submit the request), you will receive an email with RMA number along with the return address information.
IMPORTANT NOTE: Claims for damaged merchandise, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order. If you allow more than 10 days to go by after receiving your order before inspecting it and notifying us, we're unable to assist.
If you have questions about this process or need assistance, give us a call at 859.282.5520 or send us an email. We'll be happy to help!