DELIVERY METHODS & GUARANTEES
Promised Delivery Dates: For most locations in the United States we are able to offer a Promised Delivery Date for each available delivery method. This Promised Delivery Date is the latest date we will deliver your order. These shipping options and promised delivery dates are presented to you during the checkout process. If we fail to meet this delivery date we will refund your shipping costs in accordance with our policies. Promised Delivery Dates are not available for international orders.
Estimated Delivery Dates: For more remote locations, territories, APO/FPO and PO Boxes we are only able to provide an estimated delivery date. While our estimates are usually accurate, we cannot guarantee your order will arrive within the estimated time frame.
Most shipping methods offered are traceable with a tracking number. We do however offer First Class Mail (orders weighing under 15 ounces) which is not a traceable method with a tracking number.
Refund Policy for Missed Promised Delivery Dates
Shipping Refunds: Shipping refunds for missed promised delivery dates are issued in the form of a credit voucher which can be used to make a purchase on this website. Vouchers are good for one year from the date of issue and are not transferrable. Requests for shipping refunds due to a missed promised delivery date must be made in writing using THIS LINK. Be sure to select the 'Missed Promised Delivery Date' option from the drop down box.
Exceptions: Shipping refunds will be issued for missed promised delivery dates UNLESS the reason for the delay is due to situations beyond our control, including but not limited to holidays when the carrier doesn't operate or move cargo, carrier rescheduling, invalid / incorrect / incomplete ship-to address provided by customer, bill-to / ship-to address differences resulting in phone confirmation delays, failed delivery attempts, inclement weather, and natural or manmade disasters.
Delivery Attempts / Signature Required
Most carriers will make up to three attempts to deliver a package. It is typically up to the driver's discretion to determine whether a signature is required (packages shipped via air almost always require a signature). If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In those cases, we will not re-ship. We will however issue a refund for the cost of the merchandise less a 15% restocking fee.